SMS

Text message terms

The full disclosure, in one place, in plain language.

Program: Phoenix Equity Group sends text messages about surplus funds records requests and, separately and only with your opt-in, occasional marketing messages. The two consents are collected separately and neither is pre-checked.
Consent: Consent to receive text messages is not a condition of any purchase, service, or claim. You can decline and still have us handle your file exactly the same way.
Message frequency: Transactional messages: as needed for your file, typically fewer than 5 per month. Marketing messages, if you opted in: approximately 2 per month.
Cost: Message and data rates may apply. Phoenix Equity Group does not charge you for text messages; your carrier may.
STOP: Reply STOP to any message to cancel. You will receive one confirmation and then no further messages. STOP applies to every program we operate, not just the one you replied to.
HELP: Reply HELP to any message for assistance, or email claims@phoenixequitygroup.com.
Carriers: Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed on all carriers or in all areas.
Privacy: We do not sell or share your mobile number, and mobile opt-in data is never shared with third parties for their own marketing.